As process designers, facilitators, and change agents, we are called upon to help create conditions in which things can happen between people, whether alignment, agreement building, innovation, etc. At times this can be a tall order. Thankfully we are supported by an array of tools and techniques at our disposal. Knowing which of the social architect’s tools to turn to in any given situation is a core challenge. Something I’ve recently found useful as a guide is considering different dimensions of social space and how these can be leveraged so that collective work can bring about the very best.
Author Archive
Accentuate the Positivity, Take 2
In a previous post I referenced the work of Marcial Losada, which indicates that elevated group performance is associated in part with a high degree of “positivity.” Specifically, groups that excel in terms of innovation and productivity tend to be those where there is at least a 5:1 ratio of positive to negative interactions. The importance of this ratio has been further highlighted by some other findings and experiences I have had working with community-based activists.
Question Box
My wife and I recently missed one of our favorite church services of the year - The Question Box Service. For a few weeks leading up to this particular Sunday, parishioners are typically invited to submit questions for the ministers to respond to. These questions can be of any number of varieties – philosophical, ethical, political, personal, whimsical – and tend to be very wide ranging. The answers to selected questions become that day’s sermon. As interesting and entertaining as it is to hear the clergy offer their spontaneous reflections (they dress down for the occasion, doffing their robes and sitting crossed-legged on stools in front of the pulpit, a la talk show hosts), I find the questions themselves fascinating, especially when artfully phrased. Just the reading of the card can elicit a ceremonious “oooh” or “ahhh” from the listeners.









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