Posted in Social Innovation

October 12, 2017

Lessons from the World of Toys

A secret I don’t share with many people is that I have trouble reading books. When I went to law school, they made us read so many dense pages of legal reasoning I lost my love of story – until I discovered the podcast. In the comfortable confines of my car I stand witness to stories of personal accomplishment, quirks in our daily lives, and social commentary about our world. The other day one really caught my attention.

It was about Toys R Us, the biggest toy store in America. I love toys and I thought everyone else did, too. So I was surprised to learn that Toys R Us had filed for bankruptcy. Turns out, Toys R Us had invested in bricks and mortar without seriously expanding into the internet sales market. And at the same time, they kept those physical spaces disorganized, stale, and predictable. Amazon swooped in and sold toys at a record pace.

A toy and business analyst said if Toys R Us could have jumped in early and creatively into internet sales they would have avoided their decline. And if they had made their stores places of experience, fun, mystery, and discovery, they could have saved their business that way. He believed they should have created large and open areas where kids could ride around on bikes and play with other toys. He thought another miss was not thinking about how to combine physical toys with technological interactions.

As I was driving on the highway heading into traffic, I started thinking about lessons IISC or our network of clients and partners could learn from this story. Are we missing opportunities for integrating our knowledge and expertise with web-based learning and social media? Are we creating experiences in physical rooms and meetings that kick leaders and participants out of the norm and into experiences of fun, exploration, and surprise? Are we combining online and in-person strategies to more effectively and creatively share learning and ideas around collaboration, leadership, equity, and network building?

IISC is not a for-profit corporation like Toys R Us, and we have different values and approaches from them, but we can benefit from understanding that the way we do our work now and how we do our work may not be the standard for the decades to come.

IISC has started piloting some unique approaches in our workshops, in our consulting work, and through our experimentation with public engagement that use web-based learning, social media memes, and narrative. We are cooking up ways to fashion our training and consulting expertise in modular and less expensive ways so we can share it more broadly. I think that’s an early sign of us growing and stretching. We are pushing ourselves to domore experimenting and I know it’s going to help us stay relevant and live into the power of the future.

What experiments might you try out that will help you live into your future? What’s the risk of not doing so? Supporting leaders, organizations, systems, and networks to engage in social change is never out of date, but the way we as consultants and leaders approach that work might be. We may know at a gut level that something new and different is called for, but are we leaning into what’s necessary to make the leap?

Check out how Toys R Us plans to turn around: https://www.reuters.com/article/us-toysr-us-bankruptcy-brandon/toys-r-us-ceo-sees-future-with-smaller-shops-idUSKCN1BV2Y7

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August 29, 2017

Letting Go for Life, Liveliness and Possibility, Part 2: Steps and Supports

“For a seed to achieve its greatest expression, it must come completely undone. The shell cracks, its insides come out, and everything changes. To someone who doesn’t understand growth, it would look like complete destruction.”

–Cynthia Occelli 

Photo by lloriquita1, shared under the provision of Creative Commons Attribution license 2.0.

In the late spring, we had an unseasonably sticky stretch of days where I live, and after school one day, my wife and I took our girls to a local swim hole to cool down. As we eased into the cold water, one of our seven-year-old twins clutched desperately to my torso, not yet willing to put more than a toe or foot in. As the sun beat down, I began to feel both the weight of her body and the ebb of my patience, and I managed to negotiate her to a standing position in water that came to her waist. She continued to clutch my arm vice-like with both of her hands.

After another few minutes it was definitely time for me to go under water. But Maddie was unwilling to release me. I continued to encourage her to let go first, to get her head and shoulders wet. Initially totally reluctant, she got to a point where she was in just up to her neck but was still anxiously squeezing my hand. We did a bit of a dance for a few minutes where she would get to the end of my finger tips with her right hand, seemingly ready to take the plunge, and then the same part-anticipatory part-terrorized expression came to her face and she was back against me.

I kept coaxing her, and then let her know that whether she let go or not, I was going under, and if she was still holding on to me, that she would be doing the same. “Okay, okay!” she yelled, stamping her feet and once again got to the tips of my fingers while breathing rapidly. And this time … she let go. She pushed off and immersed her entire body in the water. She came up shrieking but with a big smile on her face, a bit shocked but also more at home in the water, moving around quite gracefully, actually. She splashed me and laughed and then I dived in. A few minutes later she was swimming along next to me.

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July 18, 2017

Letting Go For Life, Liveliness and Response-ability, Part 1: Why?

Photo by Neal Fowler, shared under the provisions of Creative Commons Attribution license 2.0.

(I want to give a BIG shout out to Marsha Boyd for helping to inspire this post with her words and spirit. Thank you, Marsha, for your collegiality, mentoring, and leadership by example!)

For the past couple of weeks, I have been savoring a book by Nora Bateson entitled Small Arcs of Larger Circles: Framing Through Other Patterns. Bateson is a filmmaker, writer and activist, and also the daughter of Gregory Bateson, ground-breaking anthropologist, philosopher, systems thinker, cyberneticist and author of Steps to an Ecology of Mind. Small Arcs of Larger Circles is a mind-stretching and heart-opening amalgamation of essays, poetry, personal stories and excerpts of talks. Throughout Bateson offers a ranging exploration of systems theory and complexity thinking with an invitation to embrace a broader epistemological lens (what people think of as sources of legitimate knowledge) including embodied knowing and aesthetic experience.

In an essay entitled “The Fortune Teller,” Bateson explores the human tendency to stave off consciously or unconsciously anticipated disaster and decline by trying to keep things stable or as they have been. Think the most recent financial crisis. A recent article on the site Evonomics entitled “It Takes a Theory to Beat a Theory” reminds us of the story of former Federal Reserve chairman Alan Greenspan, a champion of unfettered capitalism. Greenspan fought against initiatives to rein in derivatives markets even as there were signs of turbulence and calls to make substantial changes. On October 23, 2008, Greenspan admitted he was wrong, making the following statement to the House Committee on Oversight and Government Reform: “Those of us who have looked to the self- interest of lending institutions to protect shareholders’ equity, myself included, are in a state of shocked disbelief.” But what has significantly changed? Or consider a very recent article about local government efforts in Ventura County, California to site a new fossil fuel plant on a beach starting in 2020 that ignore protests from organized low-income residents concerned about air quality and lack of access to the beaches, and environmental organizations pointing out the real danger stemming from underestimations of sea level rise.

Photo by Duncan Hill, shared under provisions of Creative Commons Attribution license 2.0

While in some ways understandable (few of us probably like the idea of collapse and chaos), actions taken to preserve a certain kind of order and direction (not to mention power and privilege) can be particularly perverse when they reinforce the very patterns that are leading us down the road to collective ruin. And what more people are beginning to sense is that many social, economic and political patterns that have been established and gotten us to where we are must change for the sake of long-term survival and thriving. Read More

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May 29, 2017

Spreading Connections in the Network Sandbox

 

Image by Marco Verch, shared under provisions of Creative Commons license 2.0

I recently received an email from the NorthSky Nonprofit Network about a practice group they have called the “Network Sandbox.” They introduce a tool (for “Tuesday Tool Time”) and invite members to play with it. I was happy to be told that they recently incorporated “connection stories” as a tool. Here is their invitation to participants to stretch and innovate:

This week’s tool is inspired by the new connections catalyzed by the mini-grants. While the survey we used collected some anecdotal information about the new connections, it left all of us wanting more… richer, deeper stories about these connections. Curtis Ogden from the Interaction Institute for Social Change (IISC), calls connection storiescritical nutrients” for networks that “feed a network forward.” 

Tool: Connection Stories

Source: Interaction Institute for Social Change

Purpose: Collect and share stories of connections that have happened because of networks and share them back to the network to inspire more of the same. 

From Curtis’s blog: Making these stories more explicit and accessible can have a number of different impacts:

  • They model the importance of reaching out across boundaries and to “the other”
  • They encourage network behaviors that build a foundation of trust and understanding, which …
  • Contribute to “network effects” such as resilience, adaptation, and innovation.
  • They can encourage cultures of equity, inclusion and diversity.

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April 25, 2017

Strategic Questions From and For Liberating Structures

With inspiration from Nancy White – thank you! (and make sure to check out Nancy’s blog) – I have been returning to and reviewing the list of Liberating Structures created and collected by Henri Lipmanowicz and Keith McCandless for application to some strategy development work with a couple of social change networks. As described on the website:

Liberating Structures are “easy-to-learn microstructures that enhance relational coordination and trust.

Liberating Structures are meant to foster enlivening participation in groups of all sizes, making it possible to truly include and unleash everyone.”

In reviewing the various structures, I’ve pulled out and added to a list of strategic questions that could be offered in concert with different group processes (World Cafe, Open Space, pair shares, fishbowls, individual reflection, etc.) to open up possibilities … Read More

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November 22, 2016

Inviting Conversation: Holiday Special Edition

Dreading the conversation over the Thanksgiving table this week?

Not looking forward to reconnecting with a friend, colleague or relative who thinks very differently than you?

How about inviting them into a different kind of conversation—one that enables folks to hear one another across deep divides and to share differing perspectives without inflicting excessive injury.

Tips for Deep Listening

Listening as an Ally

Try introducing the practices of deep listening to unlock a conversation where everyone can both speak their truth and hear other folks’ truths without convincing, berating, or arguing.

Listening as an Ally

Try introducing the practices of deep listening to unlock a conversation where everyone can both speak their truth and hear other folks’ truths without convincing, berating, or arguing. It’s harder than you might think, especially when you think you are right. But remember, these loved ones probably think they are right, too. And, in entrenched conflicts, everyone generally tends to view themselves as the victim and others as holding all the power. Deep listening can be a powerful way to break through all of that.

In these times, deep listening seems more necessary than ever. So, take the risk to really listen to those around you without trying to convert them to your way of thinking. And ask them to take the risk to really listen to you too, without trying to convert you to their way of thinking. Some of what you hear may make your blood boil. Some may make you shake your head in wonder or despair. Some will make you want to ask more questions. This is good – seeking to understand does not imply you agree. Only that you are willing to explore. In the end, if you can use the guidelines shared below, you’ll create a safe space for conversation where you’ll end up still loving one another and you’ll be better informed and better able to engage in the tumult that is our political space this holiday season and beyond. Let us know what you learn!

Tips for Deep Listening

model

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November 22, 2016

Dangerous Post 11/9/2016 Detours

Many of us who identify politically as left of center, and who work in nonprofits or foundations, have been upset, shocked, angry, sad, disappointed and more about the election of Donald Trump last week.

In reaction to this loss, many are awakening to the white supremacist (alt-right) forces gaining strength in our county. Many people are experiencing a greater degree of fear for our nation and for their safety than ever before. In the last week, I have witnessed a few reactive behaviors that are not going to serve us through this time. If we don’t stop ourselves from practicing these behaviors, we are in danger of pursuing short-sighted strategies that end up preserving the status quo, rather than taking advantage of this moment to push us forward toward a greater force of woke people standing for justice.

things-that-will-detour-your-success

Check out Jen’s compilation: “Intro to Racism for White People—a List of Resources for White Peoplehttp://bit.ly/2gdUhDs

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June 23, 2016

Using #the4thbox: Play and Political Imagination

The Comms team has used #the4thbox twice now with gathered groups of people and it’s had pretty astounding results. We find it is a helpful way to get people out of an intellectual space about equity, and into an imaginative space about the world we want.

Session 1: IISC Staff and Board Day

IMG_2261

Our first use was at an IISC staff and board meeting. We were in the early stages of developing the cut-out kit with Angus Maguire and the Center for Story-based Strategy, and we used this moment to learn about user experience.

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June 20, 2016

Digital Lessons from the 2016 FSNE Racial Equity Challenge

racialequityblogphoto1

IISC Communications was ecstatic to partner with Food Solutions New England (FSNE) on the 2016 Racial Equity Challenge. IISC Comms is always trying to learn about how digital and analog interactions support each other. Given IISC’s mission “to create social justice and sustainability,” we know that both face-to-face conversations and online/digital conversations are needed. We also know that while many social change organizations are hesitant to engage in online spaces (it’s tricky, new, and the potential for backlash is high), for-profit corporations haven’t hesitated at all. In fact, they pay massive sums of money for online campaigning and research regarding how people interact with and consume digital content.  Social change organizations don’t have near an equivalent amount of resources devoted to digital spaces to tip the conversation.

We saw an opportunity this Spring to join forces with FSNE’s Communications Coordinator, Johanna Rosen, to normalize conversations about race and racism.  The group was hosting a second year of a 21-day Equity Habit Building Challenge. The challenge is a mix of sharing resources and sparking conversations in an effort to increase understanding about racial equity. FSNE is a network of food producers and community advocates, spread around the region with various levels of experience and access to digital media. What tools will best support this process, we asked? Read More

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June 2, 2016

Equality vs Equity: The gift that keeps on giving

Since releasing our adaptation of this cartoon in January (working with our dear artist friend, Angus Maguire), we’ve found other versions of it floating around the internet, either via word of mouth or direct contact. We hoped that by making the design files available we would get some clever renditions, but what we’ve seen has gone far beyond what we expected!

To keep track of them, we’ve started a gallery of the different riffs on the version for others to use. Take a look and if you see any others, please email them to comms@interactioninstitute.org or tag us on Twitter so we can add them to the gallery.

PS – Thanks, Andrea Nagel, for the supportive energy and prodding to get this out of my backlog and into reality.

Equity Equality Reality

Created by Andrew and found on Facebook


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