“You’ve got to keep asserting the complexity and the originality of life, and the multiplicity of it, and the facets of it.”
– Toni Morrison
I’ve been re-reading Niels Pfleaging’s short book Organize for Complexity and appreciating how it succinctly captures the current challenges for many groups and organizations trying to navigate complexity while clinging to old tools and beliefs. This can also be the nature of social change work amidst the significant shifts we are seeing. Here’s the trick – as things shift more, and more rapidly, people’s natural inclination may be to try to exert greater control or dig in to what is familiar but does not work. The more one does so, the worse things can get. As Pfleaging writes, we see a “high price for the illusion of control.” Within organizations this takes the form of various gaps – social, functional, and temporal – that make them increasingly irrelevant and ineffective. Responding to complexity requires (to borrow a phrase from Eugene Kim) new muscles and mindsets.
If I could summarize my own reading of Pflaegings’s book, I would put it this way – the world we are living into requires more integrated ways of seeing and doing, and this is hard to do (if not impossible) if people maintain highly differentiated ways of organizing themselves. There is really a baseline call for self-awareness and mindfulness so that one is able to respond not by default or fear, but with perspective and intention, which connects to the idea of “strengthening the network within” at the individual level. And it is important to reach out and connect this self-awareness to others . . .
“Problem-solving in a life-less system is about instruction. Problem-solving in a living system is about communication.”