“You’ve got to keep asserting the complexity and the originality of life, and the multiplicity of it, and the facets of it.”
– Toni Morrison
Once again, I’ve been re-reading Niels Pfleaging’s short book Organize for Complexity (and eager for the release of the English version of Complexitools) amidst the growing demand we are hearing at IISC from people who want to liberate their organizations and themselves to be able to intelligently respond to change and to come back to life! Here’s the gist – as things shift more, and more rapidly, some people’s inclination may be to try to exert greater control or dig in to what is familiar, but does not work. The more one does so, the worse things can get. As Pfleaging writes, we see a “high price for the illusion of control.” Within organizations this takes the form of various gaps – social, functional, and temporal – that make them increasingly irrelevant, ineffective and irresponsible.
Responding to complexity requires (to borrow a phrase from Eugene Eric Kim) new muscles and mindsets.