Just wrapping up a bit of work with a national network that we at IISC helped to get off the ground 5 years ago, which has seen incredible growth and success in its efforts, and which continues to make progress in these times. For us, what this means is that they have really been hitting on what we call the collaborative dimensions of success – results, process and relationships (see image above). That said, some parts of the network (particular working groups) are humming along more so than others.
In our latest meeting with the network, we helped incubate new working groups (now taking their total to 13!) and also held a gathering of existing working group members to come up with a list of success factors and what they wish they had known at the outset to set themselves up for success. This list will be provided to the new working groups to help them along. I was struck by how many of the items on the list below align with what we teach in Facilitative Leadership for Social Change. While there is no exact recipe for success, we have found over the past 27 years that there are certain practices that create conditions for more likely fluid collaboration. ‘
Here is a list of 27 distinct but related success factors that were identified:
Diversity; people with different skills and experiences, a diversity of vantage points, ideas, and learning curves.
Dividing up roles – facilitator, recorder, timekeeper, liaison, etc.
Willingness to grow and change our roles; not feeling one has to be in the original role.
Establish group working agreements for collective accountability and be open to changing them as needed.
Understanding of the difference between a working group chair and facilitator (these may or may not be the same person).
Ensure everyone feels like they are able to contribute to group conversations if they want to; check for accessibility issues of various kinds.
Intervene around those who would otherwise dominate conversation and shut others down.
Comfort with letting go of an idea once it has been incubated; people understand that when they generate an idea or proposal that it might be changed or critiqued by the rest of the working group, to make it better.
Loosen grip on ego.
Have consistent meetings and touch points – monthly or bi-weekly – to keep on track.
Practice an ethic of love, generosity and forgiveness.
Open up to bigger sources of inspiration and creativity.
Build common language; make sure that everyone understands any acronyms or technical terms being used.
Use a process guide/map for helping working groups in their overall development and work planning; they can adjust as they see fit, but having a framework can be very helpful.
Have an agenda for your meetings and follow it, until it doesn’t make sense to do so.
Set desired outcomes each meeting, so you can determine where any conversation or agenda item is heading and when it’s over.
Make sure your meeting agendas are realistic … put on it what you can actually get to; prioritize and manage the conversation.
Give people time to connect with one another.
Check for agreement and/or for clarity around key points before moving on.
Make sure action items/next steps are captured at the end of each meeting and restated at the top of your minutes/group memory; revisit in your next meeting.
Conduct process reviews of meetings (what worked, what could be improved); keep what’s working and make changes accordingly.
Keep easy-to-digest minutes/group memories to maintain momentum; having consistent and capable support around this kind of record keeping, including key agreements and next step.
Get meeting minutes/group memories out as soon as possible to everyone, including those who may have missed a meeting.
Support onboarding of new members, so they can catch up easily and step into the flow – think about one-on-one conversations and mentorship.
Provide easy access to/support around accessing shared documents, tools and platforms.
Keep group size manageable – 10 is a nice size; if more consider sub-dividing for certain tasks (think in terms of small group ministry).
For the past month I’ve been checking in with a dozen or so networks that I support and participate in in various ways, looking at how best to navigate these times when in some cases it feels there may be a need to ratchet down or right size expectations. With so much in flux and uncertain, with many new challenges and barriers to how people may have operated in the past, when the impulse might be to pull back or bunker down, what can weavers/coordinators do, what are they doing, to keep their networks and net/collective work vital?
Below is a list of some ideas and practices that I am seeing, hearing, and trying myself, in the name of maintaining baseline connectivity, alignment and coordinated momentum. No one of them is necessarily the “right answer” in every situation, everything being context-dependent and also needing to suit the particular nature and situation of specific networks. And having shared some of these with others, I’ve heard these can be helpful for anyone now working virtually or in-person in times of greater stress. Curious to know what resonates, and what you would add!
Bring an open heart to network interactions. People are feeling a lot in these times. It can be important to allow for and acknowledge this.
Let people know you are thinking of and appreciate them. One of the practices out there that I’ve seen and am leaning into is people sending “love notes” to others in their networks.
Create more frequent, optional and informal opportunities for people to connect. I’ve been seeing and participating in “coffee chats” that happen weekly, bi-weekly and monthly for those who are interested to drop by (virtually), check-in and share gifts and needs. This includes setting up phone calls where people can walk and talk instead of being glued to a screen for videoconferencing.
Release your grip on certain standards of performance and accomplishment. This can often create more frustration and exhaustion. Model patience and grace with yourself and others.
Allow for, and maybe even celebrate, messiness, malfunctions, and “mistakes.” This is not just about cutting people slack and reducing stress, but also inviting ongoing experimentation, improvisation, creativity and playfulness.
Shore up the core of your network. With some coordinating teams working virtually for the first time or much more often, while juggling many other balls, it can be important to establish some basic expectations around communications and other working agreements. What minimally do people need from one another in order to function well in these times? What are they able to give?
Find time to disconnect and replenish. From Zoom overload to balancing needs of home and work simultaneously, it can be crucial to find time to disconnect from conversation and interaction.
Lean back into alignment. This can be a good time to put a network’s mission, vision and values back in front of its members, to remind people what holds them together and what might ground them more deeply amidst the tumult of the times. How can these values and larger goals provide ballast and guidance?
Create more slowness, stillness, spaciousness and even silence in your network interactions. Even when connected, we can practice different kinds of pacing and spacing that can help people to restore, maintain or increase their energy.
Stem degenerative flows. The 24 hour news cycles, social media wars, and spirals of outrage can conspire to overwhelm us and suck us dry, especially when there is an insidious fear of missing out. Other than simply disconnecting, we can ask what actually nourishes us in terms of connections and flows of information, interactions and other resources. Be mindful of what you consume, as well as what you send out and communicate with others.
Lead with joy and laughter. Because it feels good and can be so radical and welcomed in these times.
Really practice shared leadership. All the time, and especially now. Do what you do best and connect to the rest. Remember you are not indispensable and that networks benefit from redundancy of role and function. I was recently in a call with 8 other facilitators to develop both an agenda and executive memo for an important meeting, and while in the past I would have dreaded these kinds of endeavors, in this instance we really needed each other given the complexity of the situation and constrained capacity of each of us.
Keep an eye towards bridging. While comfort and care are important, watch the tendency to fall back into familiar patterns and relationships that can bolster bonding (birds of a feather flocking together) in your networks at the expense of bridging to those who are different in some way, shape or form, where those differences are vital to the health of the network and its work. On this front, see this resource, “On Bridging,” from the Othering and Belonging Institute.
Keep listening for and helping to meet needs, fill gaps, and leverage opportunities. What are the critical connections and flows that the network is asking for right now? Who can help to create and support these?
Ask yourself the following question and see where it takes you:
“What is something I/we can do today that our future network (and collective work) will be grateful for and benefit from?
|Photo by Social Innovation Camp|http://www.flickr.com/photos/sicamp/4078247284|
Another offering here in the spirit of simplicity and how we can get a lot from doing little things differently. Yesterday I blogged about “working agreements” to set groups and collaborative efforts up for success. Today, I want to lift up the power of planning meetings, convenings, and longer term collaborative endeavors with the end in mind. Often we find that people have the tendency to jump into doing and talking about doing without working backwards from the intended outcomes. There is an art and science to crafting “desired outcomes statements,” which we teach in our workshops (see Facilitative Leadership and Essential Facilitation), and a starting point is to imagine your stakeholders leaving said meeting or collaborative process and asking yourself:
What shared understanding is it important/imperative for us to have achieved?
What agreements is it important/imperative for us to have built?
What commitments do we want people to have made?
What products do we want/need to have generated?
What feeling/spirit do we want to carried forward out of this experience?
|Photo by Steven Depolo|http://www.flickr.com/photos/stevendepolo/3517189608|
There are times when I have to remind myself that it is the simple things that can have the biggest impact in our change work. For example, I have been appreciating the impact of intentionally establishing what we call “working agreements” at the outset of a single convening or ongoing work with a group. Others might refer to these as “norms” or “ground rules,” though we like placing emphasis on the fact that these are guidelines that everyone builds together, agrees to, and can amend as we discover new needs, hence “working.” Read More
“I just wanted to tell all of you that I feel truly honored to have played even a small part in what transpired today. In fact, I would go so far as to say you are the best, most fun, most highly evolved group of humans I have ever worked with.”
This is not the kind of email you get everyday. It comes from one of the participants in the process design group of a state-wide food system building effort with which I have been involved for the past year and for which I am the lead designer and facilitator. To be clear, the purpose of this post is not to blow my own horn. It would be outrageous for me to take credit for something the size and complexity of which goes well beyond my individual talents and contributions. Rather, I am very eager to explore what stands behind this comment, as it reflects a commonly held feeling that something special has been going on with this initiative and group since it was initiated and led up to the launch of a Food Policy Council last week.