We’re rising up to end anti-Blackness around the world.
George Floyd died under knee in Minneapolis But Black bodies and minds are under destruction in all lands.
Enslavement was a world-wide global attempt
Its end presupposes that our planet undoes itself, and heals itself
through transformation of hearts, minds, and structures.
White people of this planet, can you…
love Black people with abandon and without expectation that they will dismantle this racism?
decolonize and clean your hearts of Black hatred, disgust, dismissal, and disrespect?
never take a hand, arm, leg, knee, bullet to Black bodies and souls?
speak Black names and languages, and love Black children?
destroy your unconscious value of Black people remaining small, restrained, and tethered to white supremacy?
forever replace structures and practices premised on white ways?
follow and hire Black leaders to change your world and that of your entire organization…
…or will you act to make them produce, clean up your mistakes, and sacrifice their vision for your small version of social justice?
understand that one training will not be enough…
…and that instead it’s a tidal wave shift in hearts, minds, behaviors, practices, policies, and systems over sustained time that is needed, and is completely within your capacity and control.
take accountability and ignite and invite action…
…knowing that your grief and anger are welcome, and if you’re afraid to set a path forward to emerge, you’re complicit in allowing racism to continue.
extract racism in all corners to revolutionize the planet to be free of anti-Blackness?
And as Black people can we discover and rediscover our joy, beauty, refreshment, and spirituality to heal?
At IISC, we are asking ourselves, what more or different could we be doing to support the deep, transformative change necessary for Black people to know better and beautiful lives?
And to our world we ask, what’s enough? Could this be the tipping point that finally brings liberation for Black people and collective healing for us all? And if not, how can we be of service to prevent ongoing tragedy? Please use the comment field below to share your commitments and, in so doing, inspire yourself and inspire others.
Thank you to the Black women and men of IISC that bring change to our clients. As a Black Biracial woman and leader of IISC, you bring me joy and purpose. Thank you for working for our people every day. Be well, be safe, and be bold.
Note: This blog was authored as a framework to assist leaders moving people and organizations through COVID-19. Shortly after it was written, the racial uprisings of 2020 began after the many deaths of Black people in the United States. We have since updated this framework to bridge the approaches we believe are necessary for navigating both COVID-19 and racial injustice. Please view this blog and new resource.
As we find ourselves rowing in uncharted, uncertain, and scary waters, feeling like we’re up against waves of deep tension and crisis, we know that we need to row together in new and deeply collaborative ways. Yet under current conditions, many leaders are overwhelmed with concern about their own organizations; their staff, volunteers, Board, constituencies, and networks. We are all problem solving minute-to-minute and facing many critical decisions – decisions which could determine if people have a source of income, if they will receive essential services, and, indeed, even if they will remain healthy and alive.
We need to support leaders at all levels – individually, organizationally, and at the level of the ecosystem of networks around them – to work strategically and collaboratively in this critical moment. We are using IISC’s Collaborative Change Lens, to harness the power of collaboration by focusing on love, racial equity, and networks. We are supporting leaders online, and will eventually support them in-person (yes, that day will come), to plan and move through the stages of transformation offered in this framework during the pandemic and beyond.
Organizations, communities, networks, and even individuals may experience these stages in linear ways. Or, they may dip in and out of the stages at different times as they move through challenges and opportunities. We are supporting them to shift from emergency responses to creating conditions for resilient futures that create regenerative and equitable systems that are sustainable for the longer-term. This includes helping individuals and groups “do what they do best and connect to the rest,” and to act in networked ways to strengthen response and movement.
As you review the framework, would you share your responses to the questions below in the comments?
What does it bring up for you?
Where do you find yourself focusing your thinking and efforts?
What might you want to explore, start, continue or further develop, or stop doing in any of the stages?How does the framework help you prioritize and perhaps find empowering areas for action and partnership?
Facilitate rapid problem-solving and decision-making in the face of immediate needs, heightened risk, chaos, and/or uncertainty.
Focus on relationships and results for rapid decision-making and crisis management
Engage in quick and meaningful stakeholder engagement of those impacted by critical and consequential decisions to generate effective responses.
Ground all decisions in what is best for our shared humanity and fate.
Act and respond with love, humility, empathy, and transparency.
Let those in critical need know they are not alone.
Show up with and model presence and focus.
Avoid “savior syndrome” and respect the dignity and voice of those most in need in the moment.
Recommit to racial equity practices and approaches from the organization’s past that can build resiliency.
Anticipate and remove racialized barriers to accessing emergency resources and uniquely tailor responses to account for historic inequities to eliminate disparities in the emergency response.
Foster connectivity and flows between leaders in various sectors and ecosystems to gather and share information, understand the current reality, and respond to complex problems.
Tap into diverse networks to address critical needs and discover new possibilities.
Eliminate bottlenecks and liberate the flow of critical resources.
Grapple with the reality of fewer resources and more distress within the organization/community.
In these unsettled and challenging times, many of us at IISC are finding ourselves inspired to actively share our reflections. We welcome your comments and reactions. And we wish you all so much love and good health. Together, we will make it through to the other side.
Allen’s book provides a lot of food for thought. It is an exploration of a series of design principles from mature ecological systems (living systems) and how these can be applied to human organizations. These principles include:
Run on sunlight (tap the power of photosynthesis/positive energy)
Waste is never wasted (conserve energy, cultivate wise use)
Fit form to function (and function to purpose, paying attention to context)
Reward cooperation (respecting connection and interdependence)
Bank on diversity/difference (for intelligence, resilience, adaptation)
Curb excess from within (via feedback loops)
Depend on local expertise and self-organization (for more response-ability)
Tap the power of limits (constraints can inspire creativity)
In the first chapter, Allen also highlights some of the key dynamics of living systems that provide a better understanding of how generous and generative human organizations might operate. These include:
Living systems are interdependent – change in one part of the system influences other parts of the system in expected and unexpected ways
Living systems become more diverse as they evolve
Living systems are never static; they are always in flux
Living systems are filled with feedback loops that facilitate evolution
Living systems cannot be steered or controlled, only attracted or nudged.
Living systems only accept solutions that the system helps to create
Living systems only pay attention to what is meaningful to them here and now.
As I was reading, I pulled out a number of quotes and posted them on Twitter, which provoked some fun interactions. Many of these have to do with the underlying network structure and dynamics of living systems, for which I have a particular fondness. Here is a sampling, that will give you a taste of the book and perhaps entice you to dig deeper. Curious to hear what thoughts, feelings and sensations these inspire:
“Once we shift our worldview to seeing our organizations as living systems, then we can begin to see that generous organizations behave more like dynamic networks rather than traditional hierarchies.”
“The quality and authenticity of the relationships between people, and between people and ideas, increase the flow of positive energy in organizations.”
“The structure of nature’s network, the connections and interdependencies, allow the living system to self-regulate, adapt to changing conditions and evolve to survive.”
“Mutualistic relationships can help buffer partners against extreme conditions, open new niches for both partners, and amplify the baseline of resource acquisition.”
“Diversity allows for multiple ways that nutrients can be exchanged, making the entire system more resilient.”
“Opposition is necessary for wholeness.”
“When we recognize organizations are in constant movement, we then see organizational strategies as adaptive cycles instead of linear constructs.”
“We need to let go of the assumption that all of our assets are tangible.”
“Wet sand operates like a network. It is made up of grains of sand held together by saline. When it encounters force, those elements combine to resist; however, when it encounters a slow entry into its system, it accepts the presence of our foot. Living systems are networked and the nudge and wait for change is very effective in influencing them.”
“Generous organizations are open to the wider world. There are no silos in a generous organization.”
“What if a job description articulated a philosophy of relationships and connections that this person would need to develop and maintain while doing their job?”
“What would leadership look like if its highest purpose was to ensure that future generations thrive?”
Currently engaged in a number of state-wide and regional network-building initiatives focused on food, health and education system change, I am beginning to see some interesting patterns across efforts to build connectivity-based and more fluid movements for change. Watching these dynamics unfold, I can’t help but come back to one of our foundational frameworks at IISC, what we call the R-P-R Triangle, for all that it has to offer our thinking about network strategy and success.
This framework (see below) makes the point that any kind of collaborative endeavor is a multi-dimensional affair when it comes to the core determinants and definitions of success. Of course, many of us come to “net work” and collaborative efforts eager to see results, to work in new ways to have greater impact on the issues that we care most about. Without concrete results or “wins,” it is hard to keep people engaged and morale up. But results are just a part of the story, and the big results may take some time in coming.
“New paths of flow are needed for new patterns of organization that are resilient.”
– Sally J. Goerner, Robert G. Dyck, Dorothy Lagerroos, The New Science of Sustainability
This post builds on a post from a couple of weeks ago, looking at how in a time of pandemic, with viruses revealing other viruses (racism, othering, oligarchy, mechanical thinking run amok), and triggering viral responses of various kinds, this is prime time to cultivate network literacy and strength. In this post I want to highlight the importance of “flow network science” or the “energy network sciences.” These fields stretch across disciplines and look at how nutrients, information and other vital sources of energy move through the structures of living networks.
Dr. Sally J. Goerner and her colleagues (Dan Fiscus, Brian Fath, Robert Ulanowicz, and others) have looked at how certain features of systems-as-networks (communities, ecosystems, economies) contribute to their long-term health and thriving, including diversity, intricacy, adaptability and robustness. A key is to focus on those dynamics that support the self-renewing (regenerative) and saluto-genic (health promoting) capacities of living systems as and so that they evolve and adapt to disturbances in their environment (which is really an extension of their being!). A big part of this is not just focusing on the pattern of network connections, but what is moving through those connections, including quality and velocity of those flows, from whom and to whom.
At IISC, we are fielding lots of questions right now about what networks are doing or should do to not only to respond to the COVID19 emergency and achieve some semblance of stability, but also to build pathways to better, more resilient and equitable systems. Taking a cue from what we are observing and what we are learning from energy network sciences/flow networks, some of the things networks can do and are doing include:
Weaving and convening diversity to foster systemic intelligence and resilience
Distributing power and intelligence to enable rapid and timely responses in different parts of “the body”
Circulating accurate and accessible (curated) information in various forms (text, visual, audio) throughout “the whole” to support diverse learning and adaptation
Facilitating effective (clear, concise, well-timed and spaced) communicationand conversation to help people stay grounded, focused and moving on what matters
Disseminating elements of opportunity- and abudance-based narratives that encourage people to lean into these times and not flee from or freeze in the midst of them
Identifying and circulating a variety of nourishment (multiple forms of “capital”) widely (especially to those who are otherwise undernourished) in the form of money, ideas, in kind support, and other resources
Promoting robust exchange to support innovation, learning and systemic vitality at different levels
Creating safe and brave spaces for people to share their challenges and successes, get peer-assists, give and receive emotional support that encourages risk-taking and further venturing into uncharted terrain
Designing and carrying out network activity and engagement with an ethic of love (“seeing others as a legitimate others”), care, generosity, abundance, common cause, mutualism, transparency, inclusion, equity, and our full humanity (minds, bodies, hearts, spirits)
And we can “double click” on each of the above to delve deeper into the “who” (roles and relationships), “how” (processes), which we are actively doing with a variety of groups, and will share more of what we are learning in future posts and webinars.
And in that spirit of learning, please share what you are learning and would add with respect to what networks can do and are doing to create pathways to the new and the better.
This is the first post I ever wrote for IISC and dates back to this day 11 years ago. I have edited it only a little, in light of Václav Havel‘s passing,and it seems telling that it could have very easily been written for these COVID19 times, which are an extension of the patterns that have been at play for a while in our world.
Former (and first) President of the Czech Republic Václav Havel told a little story that may provide a little guidance in these times. In 1989, only a few months before he completed an incredible journey from prisoner to president of his country, Havel found himself in a dire situation. The dissident-poet-and-playwright-turned-politician, who had risked his life numerous times in the fight against communism, was walking with a friend in the countryside outside of Prague.
In the near total darkness, he suddenly fell into a hole, a deep pit surrounded by cement walls, which he realized was a sewer. Disoriented and covered in muck, Havel tried to move but this only made him sink more deeply. His friend above was joined by a number of people who gathered around the rim of the hole and tried frantically to rescue Havel. It was only after someone managed to find and lower a long ladder, nearly thirty minutes later, that Havel was saved from an untimely ending.
From this freak accident, Havel climbed not just to dry land, but to the presidency, a truly amazing turn of events. Having lived through a number of seemingly hopeless circumstances, Havel continued to be a profoundly hope-full man. He saw hope as a state of mind that most often does not reflect the state of the world. Hope for him emerged out of the muck of absurdity, cruelty, and suffering, and reached not for the solid ground of what is certain, but for what is meaningful, for what fundamentally makes sense. Hope, in his view, was not the same as optimism. It was not the belief that something would ultimately work out, but that it felt true in a very essential way, beyond what was relayed in headlines, opinion polls, and prognostications.
Obviously we are now faced with circumstances that demand some faith on all of our parts. With the uncertainty of a volatile economy and a swirl of other forces, there is plenty to be pessimistic about. And if we consider Havel’s story, the antidote is not to be optimistic in the sense of desperately looking for something that tells us everything will be alright or return to being as it was. Rather, the more powerful response comes from within and attaches itself to what most deeply motivates us, what tastes most like truth.
Peter Forbes of Knoll Farm once said that, “New culture is formed by people who are not afraid of being insecure.” (maybe because they realized that security is over-rated or not really a thing). That may be the promise of this slowdown, if we can quiet the chatter, avoid panic and attune ourselves to what is waiting to grow out of the cracks in the foundation. The question is, in following those roots and shoots, how far are we willing to go? And who will be out fellow travelers?
How can we go from emergency response to stewards of emergence?
About a month ago, I worked with a regional education network focused on racial equity in education to do ripple effect mapping (REM) based on the past three years of its work to diversify the teacher workforce, including efforts to help paraprofessionals advance into formal teaching roles. REM is a technique to evaluate the results of an initiative or intervention by pulling together a diverse and representative group of stakeholders to make sense of the impacts they see as rippling through the system. The methodology is very participatory and has extra added benefits of helping to strengthen relationships and understanding between what otherwise might be siloed stakeholders. REM can also help to guide the refinement of a theory of change (rooted in actual experience!) and lift up areas for further investigation, including barriers to and accelerators for greater impact and systemic shifts.
effect mapping combines four different methods: peer interviews, group sense-making,
mind mapping, and qualitative
data analysis. In general it happens through the following steps:
Conduct a stakeholder analysis to identify the right set of participants that has participated in the initiative, including beneficiaries, implementers, sponsors, key decision-makers, resource providers, those with relevant expertise and lived experience, and critical connectors/boundary spanners.
Convene the identified group. Our convening was a bit larger than the recommended size of 15-20 people – we had about 35 people representing different roles, institutions, geographies, perspectives and backgrounds.
During the convening, conduct interviews using Appreciative Inquiry questions. Appreciative Inquiry invites people to reflect on the positive aspects of a project. We had people share something positive that they had experienced or witnessed associated with the project, including outcomes, relationships, learning, new collaborations, etc.
Do a group mapping session, during which people build on what they shared and heard in the interviews, brainstorm and record the effects (the “ripples”) of the initiative or intervention. We used a large bank of chart paper and large stickies with two facilitators (one to steward the conversation, the other to place and move stickies) and several scribes. The resulting “mind map” illustrates the effects of the intervention and explores connections, causality, and virtuous cycles. Before ending the mapping session, we invited people to “take a step back,” take in the map and ask what stood out to them, what seemed most important, and what they wanted to know more about.
Clarify, connect, code, and analyze data. After the session, a smaller group organizes the mind map and collects and connects additional details by following up with participants.
This week a small team of us met for a second time (virtually, of course) to make sense of the data, including notes that were taken by a recorder and photographs of the mind map. It was helpful to do this in two meetings as there was a considerable amount of data, people are reeling from COVID, and it was important to have some time in-between the two sessions to do some more individual reflection, looking for patterns in the data.
this second meeting, we started threading together our individual reads, and
also reminded ourselves that we are
dealing with complex systems and as such, linear causality is not necessarily
what we should be looking for. What began to emerge as we talked (over the course
of two hours) was a circular, or spiral, progression and lattice-work of nested
impacts. We started to think in terms of “causal loops,” DNA helixes, and
networked flows. An overarching question started to form –
What intersecting “virtuous loops” are we learning need to be supported to advance change and overcome “vicious loops” oriented towards keeping the system(s) as it/they are?
we are working with as a core loop/spiral (for now) is the following:
People who care and are committed come together across boundaries (districts, schools, roles, disciplines, perspective, culture)
People practice deep listening to and learning from paraprofessionals, students, one another …
People start making different choices and behaving differently (changing job descriptions, altering programs to accommodate spoken and respected needs, engaging in mutual support, moving from competition to collaboration between programs, sharing information more transparently)
People start to taste “transformation” (a sense of their and others’ potential, the power of lived experience in the classroom, the essential nature of community, the benefits of working together)
The resulting enthusiasm feeds back into care and consideration, and the cycle repeats, and ideally takes in more people … (we have seen some evidence in this as paras become seen as leaders and mentors to other paras)
This core loop operates at and across different levels:
The individual “beneficiary”
level (students and para-professionals)
The individual support
level (mentors, teacher prep educators, those who hire/fire/retain)
The individual school
prep program level
Larger system levels (community,
state policy and support)
And the loop will play out in different ways in different contexts.
And so we are asking about differences and similarities across systems (trans-contextual,
in the words of Nora Bateson).
This is all very emergent and still exploratory, as it should be, and we will continue to make meaning and test take-aways. And I think that we would all agree that the foundation of all of this is care, or a word we like to use at IISC – love. One definition of love is “seeing and treating the other as a legitimate other.” If we don’t begin with this at the level of students who we see as deserving to have the benefit of having teachers who look like and can experientially relate to them, if we do not see and believe in the potential, humanity and “expertise” of para-professionals of color, well, we go no where.
And so we continue to mull over and be guided by the dynamic “ripples and collisions” (in the words of a network participant) of this work to what we hope will be a better place …
“While a network, like a group, is a collection of people, it includes something more: a specific set of connections between people in the group. These ties, and the particular pattern of these ties, are often more important than the individual people themselves. They allow groups to do things that a disconnected collection of individuals cannot. The ties explain why the whole is greater than the sum of its parts. And the specific pattern of the ties is crucial to understanding how networks function.” – Nicholas A. Christakis
At the Interaction Institute for Social Change, we have a collaborative change lens that includes the facets of (1) naming and building power and working for equity and inclusion; (2) seeing and advancing networks as the unit of action and analysis and (3) embracing love as a force for social transformation. With respect to networks, we have noticed that there are a lot of different takes on what networks are, why they matter, and how to “leverage” them for positive social change. Part of this may be due to the fact that network science and approaches span a variety of schools of thought and practice, including sociology, psychology, mathematics, political science, communication, anthropology, economics, and epidemiology.
I recently came across an article by Nancy Katz, David Lazer, Holly Arrow, and Noshir Contractor (2004) that names some of the commonalities that exist across these different schools and approaches that we’ve been experimenting with to advance social change networks, support resilience, and to shift patterns and flows in “systems as networks” to create regenerative communities and equitable wellbeing. The article, entitled “Network Theory and Small Groups,” refers to the work of Barry Wellman (1988), which lifts up five core principles of network theory that might provide some more coherence and alignment to “network approaches.”
People’s behavior is best understood and predicted by the web of relationships in which they are embedded. These webs present opportunities and impose constraints on people’s behavior. So working with connections and flows can facilitate, inhibit and shape possibility.
Nothing can be properly understood in isolation or in a segmented fashion. The focus of analysis should be the relationships between people or groups, rather than the units themselves or their intrinsic characteristics. So the quality of relationship matters and needs tending.
Methods of “analysis” should not assume independence, but rather interdependence. People should be understood relationally. So think in terms of “collisions and ripples” as one network we are working with likes to say, characterizing network effects.
The flow of information and resources between two people depends not simply on their relationship to each other but on their relationships to everybody else. Or in network science speak, “Understanding a social system requires more than merely aggregating the dyadic ties.” So focus not just on one-to-one exchanges, but one-to-many and many-to-many (scale-linking).
Groups have fuzzy rather than firm boundaries. The building blocks of organizations and communities are not discrete groups but rather overlapping networks. Individuals generally have crosscutting relationships to a multitude of groups. So focus not simply on the impacts of bonding within groups but bridging across, and what this manifests.
Webs, relationships, flows, interdependence, intricacy, scale-linking, bonding and bridging. This is certainly not a full list of what network mindsets make visible to us, but hopefully lifts up some of what can help us better understand and work with reality, in these and at all times.
Much of what I do as a mediator, consultant, trainer, and facilitator involves conflict resolution, leadership training, and organizational development. At the core of my work lies addressing the issues of racial justice, white supremacy in the context of diversity, equity, and inclusion (DEI) initiatives. A number of employers – both for profit and non-profit as well as and educational institutions – have begun this work in earnest. They are taking steps to face the presence and impact of these issues on their staff, faculty, students, client base, and their surrounding communities.
I am pleased to be supporting a number of organizations that are taking this racial justice and equity work very much to heart. The hard work and painstaking efforts can be gratifying when we see changes on the other side of it all. Finding answers to the questions: “Where are we now? Where do we want to be? How do we get there?” is a journey as individualized as each organization involved. More and more groups are diving in with courage and, in some cases, with trepidation as they acknowledge the need for and benefit of doing this work.
Now, with the COVID-19 pandemic upon us, through municipal
and state mandates and, in many cases, self-imposed efforts, organizations have
wisely begun to move their core work on-line as much as possible. This has required herculean efforts since so
much community work, education, and even business initiatives, are best
accomplished face-to-face. Most employers, large and small, are making every
effort to sustain their employees through this crisis. Even our federal
government is making some efforts. (Although, I have little faith in this
administration; two trillion dollars is still going to wind up in the hands of
the corporations and very rich people in this country.)
Many employers who have seen the need and started racial justice and diversity, equity, and inclusion initiatives, have decided to put these activities “on hold” until they figure out just how to sustain their core output efforts on-line during this sensitive time. All have the sincere intent of restarting these racial justice and DEI initiatives once “things are getting back to normal.” On the surface this seems like a prudent, cautious approach. First, make sure you can deliver what is at the core of your mission; then, you attend to the little things that have been getting in the way.
While this cautious approach seems reasonable, there are
aspects of it that leaders of these impacted organizations need to keep in
mind. And it is to you that I speak directly now.
First, the efforts you have made to address issues of inequity and social justice were made for a reason. Now that you are taking action to change and correct the environment and functionality of your organization and its leaders and maximize the contributions of your employees, students, or colleagues, you are expected to sustain the positive changes and continue to grow them, even in tough times. And none of your people want to see your efforts stall.
Second, maintaining emphasis on your core mission is
important and your efforts to address inequities are for valid reasons. If
everything is “put on hold” during this critical time, the cultural issues,
leadership practices, and personal biases that created the need for racial
justice work in the first place will still be in place. Our emotional traps, as
described by Jennifer Goldman-Wetzler, tend to kick in. Our knee-jerk responses
are those immediate responses we know happen and we don’t mind doing them. We often find these responses to be “just who
we are” or how we respond. We often see no reason to change our behavior or
apologize for its impact. Then, we sometimes have the emotion of the “lurking
response” or the things we really try hard to suppress because they raise
feelings or actions we are not proud of. Finally, there are those responses we
don’t even notice or know are present. These are often rooted in our
unconscious biases. These are the values and behaviors we have learned through
our cultural upbringing or through our social conditioning. They are often some
of the things addressed in the racial and social justice work embedded in these
While the occasional on-line meeting is nothing new to most
people, full-time leadership practices via Zoom, Skype, or any of the other
video apps are a relatively new practice and require skill development for most
of us. In trying times like these, we often “go with what we know” since we
think that’s what got us here to our successful space in the first place. As a
result, we do what we’ve always done and multiply our efforts since we are no
longer able to be physically present. This means we also multiply the impact of
our unrecognized or unacknowledged behaviors.
During a time when corrective initiatives are “on hold”
there is a real chance that our behaviors can have an even more detrimental
impact and, instead of just holding ground until the corrective initiatives are
begun again, we can lose ground to the multiplied behaviors. So, what can we do in the meantime?
First, be quick with the praise. Seek a
reason to offer genuine praise to each individual and to each work group.
Second, breathe before you speak. A
self-pause and analysis may help you see where you may be making a wrong move.
Third, check for understanding, THEN check
for agreement. (You can do this one even in person). Once clarity and
buy-in have been established an initiative can be successfully executed.
work actively with your DEI core team, affinity groups, and/or task force to
make sure the initiatives are translated into the on-line community.
Finally, say “Thank you.” People like
I believe that if you do all these
things, you can have a smooth transition to the on-line work world with a
unified, happy workforce that feels valued and seen and recognizes your enduring
commitment and continued efforts to establish equity and justice.
Facilitative Leaders balance three essential dimensions of success: results, process, and relationship. That means not just paying attention to getting the job done successfully, but paying attention to the relationships among people along the way, and to the processes and use of resources to get it done. Most leaders tend to emphasize one of these dimensions more than the others. That it makes it important to create teams with people who are inclined to focus on different dimensions. That way the effort is more likely to experience three-dimensional success.
Typically, when in doubt or under stress, I default to process. I’m asking questions like: Are we including all the right people? Do we have the resources we need in place? Can we get it done on the timeline we envision? Sometimes, like recently at IISC, I’ve been defaulting to results. On a recent Monday, we began thinking through how to create some short webinars focused on bringing love, equity, and network practices to virtual meetings. The question was how to offer something that was uniquely IISC, that could be useful in this time of uncertainty and virtual working, and that wouldn’t require more than we had to invest in the effort.
I was focused on the results. We have a lot of content and enough know-how to create something that could be really useful that could be complementary to the resources we’ve seen others share recently. As for process, I thought we could put together a viable product with minimal effort, and I wanted to engage the relevant stakeholders within IISC early. As expected, bringing in a broader set of players kept making the ideas better. As for relationship, I was focused on doing this in ways that honored our different kinds of expertise. I was hoping this would also build our team spirit through an “all hands on deck” experience that didn’t create much stress.
But I was wrong … As the week progressed, it seemed that around every corner there was a new technical impediment that made the effort seem less and less simple. And, team members were feeling more and more burdened by this new effort on top of various personal and workplace challenges. So, in order not to get way out of balance in our efforts to help others get in balance, we are rethinking the project. In the meanwhile, here are a few ideas about how you can attend to results, process, and relationship as you design and facilitate your virtual meetings.
Establish clear desired outcomes. What are we trying to accomplish in this meeting?
Make sure the outcomes are can be accomplished in the time allotted. If your team is new to virtual meetings, you may need to make the outcomes even more bite-sized than usual.
Make sure the outcomes are relevant and meaningful to the participants, particularly in light of everything else they have on their minds.
Remember your best in-the-room meeting processes
Make sure you have a clear agenda. Ask for input and feedback on the agenda before the meeting.
Assign or ask for volunteers to facilitate, keep time, and take notes.
Especially for virtual meetings
Assign virtual meeting roles (e.g., people to check the chat, help with technical problems, check the energy in the virtual room, etc.).
Create multiple opportunities for engagement within each agenda item (e.g., spoken comments, chat, white board, writing in a shared document).
Use visuals (e.g., slides, shared documents).
Call on people, mix up the speaking order with each conversation.
Ask a question and have each person “toss” to another person until everyone has answered.
If you don’t have access to video conferencing, use real-time shared documents (like Google Docs) to create notes that everyone can see and contribute to while the call is in progress.
Keep audio-only participants in the loop, by updating them on anything you’re sharing visually and remembering to invite them into the conversation.
Begin and end with time to connect personally, through full-group check-ins and check outs.
Use breakout rooms to increase opportunities to connect.
If you (or some of your participants) don’t have access to video conferencing, create a visual team roster in your shared document so everyone can see a photo of everyone on the call.
While it may not always be appropriate to have other household members “pop in” to your meetings, we make a point of acknowledging and welcoming children, partners, other household members, and pets when they pop into the room. Especially in these times, far from being unwelcomed distractions, we view these moments as precious opportunities to really see our colleagues.
All the best as you balance the dimensions of success in these trying times. And stay tuned. More resources are coming – whether they are webinars or something else remains to be seen. 🙂
Yesterday I was on a call with the Food Solutions New England Network Team, meeting virtually instead of in-person, to do some checking in and also to move forward ongoing efforts focused on strengthening our collective work towards the FSNE Vision. This included talking about ways to use the current moment to strengthen resilience, even as so many in-person convenings, including the FSNE 2020 Summit, are being cancelled or postponed.
Many of us feel like there is an opportunity to take the network to another level in this time, to deepen connectivity, to ramp up exchanges, to facilitate greater alignment, to engage in much more mutual support. Evidence of this came from a round of sharing announcements, updates, requests and needs (riffing on the “network marketplace” that we have adapted from Lawrence CommunityWorks), among the nearly 20 participants on the call (representing all 6 New England states, different sectors and perspectives in the food system). I think we were all heartened to hear about the adaptations, creativity, and care happening in so many places amidst COVID19.
Examples of emerging activity, which came up during our call and in email exchanges since, include:
Various mutual aid initiatives (see Big Door Brigade for resources on this front)
Leveraging online platforms to connect people across geographies and systems to talk about taking action around systemic alternatives (see Now What? 2020)
Utilizing virtual tools creatively to advance strategic thinking under changing and challenging conditions (there was also good discussion about the importance of considering issues of inclusion and equity, given uneven access to certain tools, dependable wi-fi, and supports that allow more focus when working virtually, etc.)
There are others that I’m sure we did not hear. That said, beyond the warmth of the personal connection time during our call, which we always make time for, and the emails of mutual support since, there is a hopeful sense that in what we are sharing are the seeds of systemic alternatives to the system that is failing some more than others and all of us in the long run. All of this needs more tending, more care, more connecting, more inclusion, always more considerations of equity, and more coordination. And more time and space for wisdom and innovations to emerge …
Please share with us what else you are seeing emerge and adapt for the good and the better in these times!