Questions Paving the Path to ChangeApril 26, 2010 17 Comments
With another public offering of Pathway to Change on the horizon (May 4-6), I’ve been putting my thinking towards how best to encapsulate this robust course, which focuses on skills and frameworks for designing and facilitating collaborative change efforts. The genius behind IISC’s courses in general (for which I can take absolutely no credit) is the simple elegance of the visuals that capture many of the essential ideas and steps. That said, we can sometimes find ourselves awash in images and wanting something a little more to the point to guide us. For these purposes, I’ve boiled the course down to a series of key questions that stand behind the various models. So here is the Curtis’ Notes version (which also applies to a related course, Engage for Results, that we offer to foundations in partnership with GEO):
(1) Develop a “Big Picture” Frame for the Change Effort
- What is driving or impeding this effort (social, cultural, political, economic, environmental factors)?
- Where are we now with respect to this effort?
- Where do we want to be?
(2) Identify Stakeholders (Individuals and Groups)
- Who will be impacted by this effort?
- Who has final decision-making power or will implement key decisions?
- Who has resources and expertise that might support this effort?
- Who might block this effort?
- What is the pattern of connections (network map) and what are the power dynamics (power map) within the overall field of stakeholders we are considering?
(3) Determine Levels of Involvement of Key Stakeholders
- Of the stakeholders we identified, who needs to be at the core of making key decisions relative to this effort?
- From whom do we need input?
- Who do we need to keep informed?
(4) Enroll Stakeholders by Making the Case for the Change Effort
- What is the risk of doing nothing?
- What do we stand to gain by acting?
(5) Create a Process Map of the Change Effort
- What conversations/agreements do we need to have/build, with whom, in what order, over what period of time, and to what end?
(6) Get Going, Start Convening, Facilitating . . .
- . . . and keep asking the same questions above, tweaking as you go.