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Traditional management has run its course. At IISC and in our network of clients and equity practitioners, we’re trying to create something new in its place. We don’t have all the answers, but we know it’s time to discover another way.
As a Generation X’er who worked “under” bosses trained in traditional command and control leadership, I saw the poor results of “do what I say” or “do as I do” leadership. In the 80s and 90s, management strategies were based on military and manufacturing leadership practices which relied on top-down hierarchies, rigid routines, and long work hours.
Obedience of the workforce was paramount. And it was suffocating.
A natural product of the system of racialized capitalism, management was – and in many cases still is – about dominion over people and making sure they work harder and faster to amass money and resources for those “at the top.” It’s too often about quantity and output over people and quality, rather than what you ultimately accomplish.
Fortunately, collaboration as a critical proposition for team effectiveness, and equity and wellbeing as vital strategies for organizational success, are now in play in more workplaces. And yet, if we’re honest, we’re still churning out work and people like generations before us. The pandemic tried to teach us otherwise, but now that we’ve moved from pandemic panic to endemic acceptance, we’ve fallen back into old habits. We’ve defaulted to management practices that are rooted in the anxiety that comes from living in a world of systems which perpetuate oppression, political chaos, and climate catastrophes. Anxiety compels us to micromanage, remove employee autonomy, and revert to workplace disciplinary practices,
At IISC we’re working hard to stay true to our values and practices by approaching our organizational structure and practices with intention. We’re moving away from traditional management to transformational leadership that is based in shared leadership and the facilitative leadership and equity practices we bring to others.
So what are we doing? Here are three strategies we’re trying:
We’re decentering ourselves as “managers.” We’re developing a new leadership and decision-making structure that envisions each of us as leaders in a network, offering our contributions individually and collectively to move the whole. People closest to their areas of work and the impact of the work will be entrusted with decisions in those domains. Multiracial and multigenerational leadership will be a core principle as we undo work norms that stem from cultures of white supremacy.
We’re creating a workplace that is about preserving dignity and wellbeing. We believe that policies that promote wellbeing help us approach our work with greater focus and creativity. And having more time outside of work to rest and connect enables us to see the world more clearly and better understand our organization’s role in making the world a better place. We have implemented a four-day work week to give people a greater balance between work and personal time, and we’ve launched a compensation pod to explore how to increase our wages through an equity lens. We’re repackaging some of our functions so they fit better within each person’s job and hiring more people to share those responsibilities. We avoid booking meetings before 10am so people have time to plan their days, do solo work, and attend to caregiving responsibilities.
We’re building new practices for holding each other accountable to our work goals and values by navigating the conflict that naturally arises in an organizational setting. We’ve had a dominant culture of “niceness” that allowed tensions to stay buried, leading to work inefficiencies and resentment. To address that, we’ve worked with transformative justice practitioners to learn to step into more radical candor with each other. We’ve learned it’s possible to have hard conversations and hold people with dignity by engaging in truth-telling that emphasizes impact over intent. And, last but not least, we’re piloting mechanisms for sharing feedback that are not based on a supervision model but rather on coaching and mutual accountability sessions.
I’m relieved that future generations may be spared the problematic management practices of the past that treated us like widgets instead of precious humans. But we need a lot more people and leaders who are willing to stand with us and our allies. And who are ready to lead us forward into this new way of working.
We want to hear from you! How are you trying to replace traditional management practices with transformational leadership? How do you want to take a stand?
Folks who know me as a facilitator know that one of my first and favorite questions in planning a meeting is “who’s deciding?” It’s a question that can be counter-cultural for groups that are unaccustomed to clearly defining the decision-making process. And yet, leaving the question unanswered or unclear is one of the fastest ways I have seen to erode trust and to drive people away from working together.
Tips for doing better
Answering a few simple questions can help to avoid a great deal of frustration and prevent the fracturing of collaborative work:
WHAT decision is being made? What information will we need to make the decision? What criteria will guide the decision?
WHY is this the decision we’re making? Is there something else that we need to address first?
WHO is the final decision maker? Is it the group that’s meeting now or is it actually some other group or individual?
HOW will the final decision be made? If the group is making the final decision together, do they have an understanding of what consensus is and how to reach it? What will they do if they can’t reach a consensus? If an individual is making the final decision, will they gather input from others or proceed alone? How will they share the factors that will be considered as the decision is made? How will people be informed about the final decision? (Check out our Levels of Involvement in Decision Making framework for many more details about options for how to involve people in decision making.) What constraints will shape the decision-making process (e.g., time available, resources needed, etc.)?
Using the Questions in Sticky Situations
Do any of these situations, which we’ve seen repeatedly in our work, sound familiar to you? Here are some ideas about how applying our tips could have helped.
A team receives a task with minimal guidance about constraints, other than when the project is due. They complete their task and are told, “No, we don’t have time or money to do all of that.” or “That’s not actually what we thought you’d do with the task.” The team is asked to go back to the drawing board but many members feel disrespected and frustrated, and are reluctant to continue working on the project.
The leader who set the team up with the project could have named specific time and resource constraints to help both the leader and the team set clear expectations, and could have indicated what would happen next if the group couldn’t make its decisions within those constraints.
A coalition is meeting to decide on its goals for the year. A few priorities rise to the top, but there is no moment when the group clearly affirms the choices. Everyone goes away feeling good, but thinking differently about what was actually decided. A few days later, members read the meeting notes, which sound to some participants like they were from an entirely different meeting. Frustration ensues as individuals jockey to get the items they thought were agreed upon onto the final list of goals.
The meeting facilitator could have explicitly checked for consensus as priorities began to emerge, and clearly identified where there was/was not agreement. The note taker could have recorded on chart paper or used a computer and projector (in an in-person meeting) or screen sharing or a shared online document (in an online meeting) so that everyone could see what was happening with the information in real time.
A team receives a meeting agenda saying that the outcome of the meeting is an agreement on a solution to a pressing organizational problem. During the meeting, people spend all of the time exploring the problem. Some people are frustrated that they didn’t even begin to move towards a solution. Others are frustrated with the stated meeting outcome, since there hadn’t been any problem analysis. The meeting ends without a clear sense of what to do next and what to say to those who are waiting for the solution.
Typically, if a group is deciding on solutions, they first need to understand the problem they are trying to solve so they can identify solutions that effectively address root causes. The facilitator and meeting planners could have designed pre-meeting work or discussions to build understanding of the problem before getting into solutions. Or, they could have shifted the timeline so the group could explore problems during this meeting and solutions later.
People leave a staff meeting thinking they have reached agreement on organizational priorities. A few days later, the CEO announces priorities, which are slightly different, thanking the group for the way the meeting helped her to make her final decision on priorities. Staff members are confused and frustrated because they thought they were all making the decision together. Some team members begin to wonder if they can trust the CEO.
The leader could have first asked herself whether this is a decision the team should actually make together. If the situation really did call for her to make the final decision after consulting with the team, she could have started and closed the discussion by clearly stating why she is the final decision maker and how this discussion gives the team a chance to inform her final decision.
A colleague sends you an email, assigning you a task that you didn’t know about and asking you to do it in a way that doesn’t make sense to you. They don’t invite any questions and do not appear willing to discuss your ideas about how to get the job done. You wrestle with how much energy you want to put into asking questions and whether you have the energy to deal with a potential conflict if you just do the task in a way that makes most sense to you.
The colleague could have explained who decided that the task needed to be done in this particular way and why, spelling out important factors that led to this decision. They could have asked for your questions, concerns, or ideas about how to proceed. And they could have explained any degrees of flexibility around how the task was to be accomplished.
While clarity about decision making isn’t magic, it will make many collaborative ventures much smoother. It will grow the precious resource of trust, without which your efforts to work together are destined to fall short. It will also give you new ways to explore and expand power, which is so often experienced through the act of decision making. Questions about who decides on things like priorities and strategy; the allocation of time, money, and other resources; involvement in designing and implementing activities; and who decides who gets a seat at the decision-making table are fundamentally questions about power. Clarity around decision making will create space to address power dynamics more directly and grow more shared power to accomplish together things that you could never accomplish on your own.
Let us know how these tips are helping your efforts to collaborate for social justice and racial equity.For more on power and power dynamics, check out our series Bringing Facilitative Leadership for Social Change to Your Virtual Work, which includes sessions on Managing Power Dynamics in Virtual Meetings and Collaborative Decision Making and Shared Leadership.
Just wrapping up some work with a network focused on just and sustainable food systems, and based on work we have done and conversation we have had to date on equity, networks, and love, here is a list of 10 things that might be transferable to your work (remembering that you can’t always transplant directly, without some fine-tuning to context):
If you have an equity commitment, revisit it often, if not during every significant meeting that happens. Integration is key. If you have not developed a commitment, consider it. You might ask your team, “Why are we committed to advancing equitable wellbeing and belonging in and through our work? What does this mean to us? What is in it for us? What happens if we don’t live into this commitment?”
Go back to your group agreements (assuming you have a set of guiding principles) during every meeting (think about opening with these). Ideally these agreements help you to answer the question, “How can we create conditions for a sense of equitable wellbeing and belonging?”
Have more discussion with people in your organization/system about Zoom and on-line etiquette. This has to do with supporting equitable wellbeing and belonging and also leaning into collective accountability, which is a big part of “justice infrastructure.” Talk about what you all mean by “accountability” in terms of “showing up” for each other and “speaking up” when together and why it is important.
Clarify an equitable “system of roles” in your meetings/work (facilitator, scribe/memory keeper, sponsor, lead organizer, point person, etc.). These roles can (and probably should) rotate, and be distributed (not all held by a single or few people). Know what your system of roles is in any given moment, whether you are making meaning, making decisions, or taking action together.
Create and maintain a broadly accessible list of recommended equity tools for all. Ideally co-create this, revisit it together from time to time, and think of it in terms of different modalities (text, audio, visual, etc.). Keep it fresh and pruned. Here is a great resource to get started.
Fine-tune the structure of your organization/system so that it reflects your equity commitment, following the notion that “form (structure) follows function (activities) follows focus (what you are trying to make happen in the world).” Revisit structure in light of changing functions and your evolving understanding of equity at least once a year. How is it supporting equitable wellbeing and belonging? How might it be adjusted to be more aligned? Consider using an equity impact assessment to guide you in this work (see image below).
Keep broadly accessible equity learning and cultural celebration events going, monthly or quarterly. This could be movie nights, discussion groups, guest speakers, book clubs, multi-cultural food potlucks, storytelling festivals, etc. This could also include something like participating in the FSNE 21 Day Equity Challenge. And certainly see if you can attract a diverse flock to these events and celebrations.
Think about how to do your events in such a way that a wide variety of people feel engaged and included, as participants, contributors, presenters, etc. Consider who has access and feels welcomed and who does not.
For a bigger stretch, perhaps, consider doing relational organizing or “conversational weaving,” focused on discussing and practicing equitable wellbeing and belonging. You can do this in small groups starting in your organization/community and spread out from there. A resource that might be helpful in this regard is Marshall Ganz’s work.
Many articles have been devoted to running effective meetings that build collaboration among teams, yet many fail to discuss the hidden element that can destroy a meeting almost without fail.
Power dynamics – the ways in which power works in a setting – can either sink a meeting and negatively impact relationships for years, or produce more shared power and capacity to get things done. A lot of the difference comes down to how we attend to power dynamics in meetings, how well we plan our meetings, how well we determine what happens within and outside of meetings, and how well we facilitate in the moment.
In every organization, there are people who hold formal power and informal power. Formal power is attributed to someone by virtue of their title or position in the organization. People carry informal power if they have influence over others or their organization, either because of their experience, force of personality or persuasion, unearned privilege, or because they have strong relationships with decision-makers and peers. Power is also deeply influenced by diversity and equity dynamics. In most Western societies today, many decisions in organizations are still controlled by people with certain backgrounds: over 40, male, white/European, heterosexual, and middle class and wealthy people. Many feel empowered to lead, speak, and make decisions by virtue of the standing society gives to them on the basis of their background. They get a lot of practice leading and people are acculturated to following and respecting them.
Power — the capacity to get things done — is neither positive nor negative in and of itself. It’s all about how we construct, reconstruct, and practice power. Individuals can exercise their power in healthy ways if they stay focused on making space for others and growing power to achieve positive outcomes by building “power with” others. Individuals and groups can exercise their power in unhealthy ways if they are focused on establishing “power over” others or concentrating power in a few.
At IISC we have made some key observations about power in meetings:
Power dynamics are always present in meetings whether we see them or not.
Every meeting is a chance to build a group’s power and transform power dynamics. It’s important to design and facilitate meetings to create opportunities for power to be shared and openly discussed.
Meeting designers and facilitators must attend to formal and informal power and the dynamics that come along with it.
Meeting facilitators should be mindful of and acknowledge their own power and enact it in a way that builds the power of the group.
Every element of meetings needs preparation to make power and decision-making transparent. Consider questions like: Who is at the meeting and who is not? Why or why not? What’s on the agenda and what’s not on the table for discussion that should be? Who will be making the decisions that flow from what will be discussed (both in the room and beyond)? Who plays which roles and why? What work will happen outside of the meeting? What information from the meeting should be shared and with whom?
So, what are some ways to attend to power dynamics in meetings?
Assume power dynamics are always present in meetings. Design your meeting agenda to include multiple voices and perspectives. Lightly encourage people to step forward to lead and participate, especially if they have less power in the organization either because of role, positional status, race, gender, or other factors. Encourage people with traditional forms of formal power to do more listening than speaking.
Build a culture of collaboration in meetings. Think of meetings as an opportunity for a team to build relationships, learn leadership, design good processes, and counteract unhealthy uses of power. Design your meetings for relationships, joy, and creativity. Good things will follow! Always build an agenda that allows people to first interact on a human basis, such as starting with opportunities for people to do a “check-in” to share how their day or week is going or to learn more about each other on a personal level. Ask people a question that surfaces their personal and professional purpose. Encourage honesty, vulnerability, and calling people “in”, instead of calling people “out”. Spread a little business love around the room, creating openings for people to feel heard and noticed, and to experience a sense of belonging and interconnectedness.
Openly discuss power in meetings. Discuss openly with your team the question, what would be the benefits to our group if we shared power? Remind them that power is not a finite pie; rather, it can be infinite, expanded, and shared among people and leaders. Prompt them to explore how they can share “power with” each other instead of “power over.” Make a list of meeting agreements the group will use to share power. Ask people to monitor the agreements and be brave enough to intervene if people are not practicing them. Make a list of “power over” moves, so people learn the behaviors that reinforce dominant voices and power and exclude others. Have people take mental note of who is speaking the most and who is not. Make sure your discussions of power go beyond yourselves as colleagues to the people or communities you serve. How are they “at the table?” How are their priorities, assets, and skills driving the discussion?
Remember that power is a social construct. We can design spaces where individuals and groups experience their own and others’ power differently. Be proactive about ways to amplify the power of people who are typically at the margins of the conversation. Challenge the group to pay at least as much attention to the expertise that comes from lived experience (say, of poverty) as from formal theories and data. Flip questions on their head by asking “why not do things differently?” instead of “how can we work within given boundaries?” Ensure that people who are affected by the issues you’re working on are at the center of the conversation and have meaningful roles in the work over time (inside meetings and beyond).
Use your role intentionally and thoughtfully if you’re the meeting facilitator. Don’t dominate the discussion. Don’t come up with all the ideas. Stay as impartial as possible, even though you can never truly be completely neutral. If you want to contribute an idea or experience, tell the group you are switching from facilitator role to express your view as an individual and then step back into your facilitator role. Examine who gets to facilitate meetings and who doesn’t. Meeting facilitators can change the outcome of the meeting just by how they design and run it. Rotating facilitation and supporting people to learn how to facilitate and run meetings distributes power and makes meetings more dynamic.
The skills of meeting facilitation with a lens to share power are teachable and replicable. At IISC, we share some of those skills through training and consulting. We have learned that meetings that are both well facilitated and that attend to power dynamics can transform groups into highly functioning teams with deeper purpose and intention for social change.
Last week I had the privilege of co-leading a three day Facilitative Leadership for Social Change training for a group of health equity advocates in Springfield, Massachusetts. It had been a while since I had done a training of that length, and it was a nice opportunity to not only cover more material, but to deepen the conversation and practice. Along the way there were many good questions about what to do around various challenges when one is co-leading a collaborative change effort. And a common response was, “It depends.”
Every group is different, every circumstance is different, and while it might make sense to take some cues from what has been successful in other situations, the caution is not to assume that it will work, or work in the same way, in other situations. This is one reason that I personally do not like the phrase “best practice” when talking about collaborative and facilitative change work. Given the complexity of people and social systems, I find it more helpful to think about “promising practices.”
That said, a promising practice that came up time and time again in our three day training, was the practice or practicing, of ongoing devotion to muscle-building in leadership skills such as process design, facilitation, coaching (leading with listening and inquiry), systems thinking, visioning/imagining, mutual learning and collaborative decision-making/governance. And in undertaking such practice, we at IISC would suggest this is not about achieving perfection. The humbling and exciting thing about collaborative leadership, in my humble opinion, is that it is a life-long learning pursuit and an endless opportunity to deepen understanding of ourselves, others and living systems. For this reason, one of my mantras is:
Practice for presence, not for perfection.
That is, practice can help practitioners get beyond being caught up in simply “learning the scales” of collaborative leadership, in trying to get the skills “right.” Practice at its best can contribute to a state ofbeing more fully present to what is happening in any given situation and being able to work with that in powerfully improvisational ways.
Furthermore, over the past year, there has been a clear call for practice and practices that are explicitly about cultivating spaces to hold difference and tension and trauma. That may be another order of presence characterized by a deeper tuning in and movement away from more transactional processes to ones that are emergent, co-created and geared towards supporting moral courage and imagination. What that can require is vulnerability and a humble sense of “being with.” What it stands to make possible, as opposed to business-as-usual, is growth and real movement forward, together.
“We cannot live for ourselves alone. Our lives are connected by a thousand invisible threads, and along those sympathetic fibers, our actions run as causes and return to us as results.”
– Herman Melville
2017-2018 NLI cohort members engage in a team building exercise focused on the dimensions of collaborative success.
Last week I worked with the Backbone Team of Food Solutions New England to launch the second cohort of the Network Leadership Institute (NLI) at Ohana Camp in Fairlee, Vermont. This initiative has grown out of FSNE’s commitment to cultivating both thought leadership and network leadership“to support the emergence and viability of a New England food system that is a driver of healthy food for all, racial equity, sustainable farming and fishing, and thriving communities.” Another impetus for the NLI was a year spent doing system mapping and analysis that revealed four leverage areas for advancing a just, sustainable and democratically-owned and operated regional food system, including cultivating and connecting leadership (see image below). Read More
One of the many things I appreciate about adrienne maree brown’s new book, Emergent Strategy: Shaping Change, Changing Worlds, are the questions she asks over and over again: what are you learning from nature? how does nature inform your organizing and movement building efforts?Autumn Meghan Brown, interviewed in this book, talks about consensus. Building consensus is one of my favorite practices to teach in IISC’s Facilitative Leadership for Social Change workshop. People love consensus and people hate it; I’ve seen many people struggle with when and where consensus is the appropriate decision making method, and with how to facilitate an effective consensus decision making process.
I believe two reasons for this are that we live in a society with an unhealthy relationship to time, and with a low level of skill for collaborative group process. Autumn says these wise things about consensus:
The history of consensus is deeply rooted in feminist and Indigenous movement work
Building consensus is the work of collective liberation
People want consensus to be an antidote to power, but it is not! Consensus does not require equal status; it requires equal voice.
So back to brown’s question, where does consensus happen in nature? What might we learn from nature about consensus?
Dreading the conversation over the Thanksgiving table this week?
Not looking forward to reconnecting with a friend, colleague or relative who thinks very differently than you?
How about inviting them into a different kind of conversation—one that enables folks to hear one another across deep divides and to share differing perspectives without inflicting excessive injury.
Try introducing the practices of deep listening to unlock a conversation where everyone can both speak their truth and hear other folks’ truths without convincing, berating, or arguing.
Try introducing the practices of deep listening to unlock a conversation where everyone can both speak their truth and hear other folks’ truths without convincing, berating, or arguing. It’s harder than you might think, especially when you think you are right. But remember, these loved ones probably think they are right, too. And, in entrenched conflicts, everyone generally tends to view themselves as the victim and others as holding all the power. Deep listening can be a powerful way to break through all of that.
In these times, deep listening seems more necessary than ever. So, take the risk to really listen to those around you without trying to convert them to your way of thinking. And ask them to take the risk to really listen to you too, without trying to convert you to their way of thinking. Some of what you hear may make your blood boil. Some may make you shake your head in wonder or despair. Some will make you want to ask more questions. This is good – seeking to understand does not imply you agree. Only that you are willing to explore. In the end, if you can use the guidelines shared below, you’ll create a safe space for conversation where you’ll end up still loving one another and you’ll be better informed and better able to engage in the tumult that is our political space this holiday season and beyond. Let us know what you learn!
Many of us who identify politically as left of center, and who work in nonprofits or foundations, have been upset, shocked, angry, sad, disappointed and more about the election of Donald Trump last week.
In reaction to this loss, many are awakening to the white supremacist (alt-right) forces gaining strength in our county. Many people are experiencing a greater degree of fear for our nation and for their safety than ever before. In the last week, I have witnessed a few reactive behaviors that are not going to serve us through this time. If we don’t stop ourselves from practicing these behaviors, we are in danger of pursuing short-sighted strategies that end up preserving the status quo, rather than taking advantage of this moment to push us forward toward a greater force of woke people standing for justice.
“Network entrepreneurs are keenly aware that they are few among many working across the larger system, and in this way they embody a special type of … leader[ship].”
Image from Taro Taylor – https://www.flickr.com/photos/tjt195/30916171
The concept of leadership has been undergoing an evolution. In this “network age” there appears to be both an expanding appreciation that leadership has always been about more than the singular heroic individual, and that going forward, leadership really must be much more of a shared endeavor.
In our collaborative consulting work at IISC, leadership (or what we often call Facilitative Leadership) is about “holding the whole,” thinking expansively about the state of a given complex system (community, economy, ecosystem, etc.) and paying attention to what will be required to ensure resiliency and/or change for more equitable and sustainable benefit. In these situations, the traditional top-down images of leadership fall far short.
Network leadership is at best a dynamic, diverse, more decentralized and multi-dimensional phenomenon. Many of those with whom we partner at IISC understand this implicitly, and we have found it important to help them be more explicit about this by clearly delineating the roles that leadership can embody in a collaborative/networked change endeavor. Read More
“A generous heart is always open, always ready to receive our going and coming.”
– bell hooks
For the past month I’ve been in conversation with David Nee, former Executive Director of the William Caspar Graustein Memorial Fund, to reflect on some of our shared experiences in advancing the Memorial Fund’s collaborative work for equity in the early childhood system in Connecticut. The impetus for these reflections was an invitation to co-author a blog post for a series on “network entrepreneurship” in the Stanford Social Innovation Review. The introductory post, written by Jane Wei-Skillern, David Ehrlichman and David Sawyer, is entitled “The Most Impactful Leaders You’ve Never Heard Of.” While it is true that many of the leaders featured are not necessarily household names, this does not preclude focus on those with formal authority who are visible in their own respective domains. That said, emphasis is on what people often don’t see or appreciate about what these “network entrepreneurs” do, including making space for others (see this post for some of the key network and collaborative leadership roles that are not always appreciated). Read More
A couple of weeks ago I joined a panel of presenters on a webinar hosted by Johns Hopkins’ Center for a Livable Future focused on collective impact and network building for food policy councils. Other panelists included Ellen Kahler from Vermont Farm to Plate Network, Jennifer Obadia from Health Care Without Harm, and Whitney Fields from Indianapolis Food Council. My role was to provide an overview of collective impact, giving credit to FSG and the Collective Impact Forum for codifying and advancing research and practice in this arena, as well as network building principles as applied to collaborative efforts to realize more local, just and sustainable food production, distribution and access. Read More
